Author Pyramid hugger  (Read 2758 times)

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  • Offline charlie

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    Offline charlie

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    Pyramid hugger
    on: August 16, 2018, 05:31:55 pm
    August 16, 2018, 05:31:55 pm
    The Pyramid hugger which was fitted just over a year ago has broken . The triangular metal bracket which is bolted onto the hugger and the swinging arm has snapped clean off . Is it possible to buy a new bracket from Pyramid ?

    Thanks Bob

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    Offline Skids

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    Re: Pyramid hugger
    Reply #1 on: August 16, 2018, 06:29:43 pm
    August 16, 2018, 06:29:43 pm
    *Originally Posted by charlie [+]
    The Pyramid hugger which was fitted just over a year ago has broken . The triangular metal bracket which is bolted onto the hugger and the swinging arm has snapped clean off . Is it possible to buy a new bracket from Pyramid ?

    Thanks Bob

    Have you contacted them to ask?
    98 VFR800 - 130,000 miles, 08 VFR800 - 76,000 miles, 15 VFR800X - 44,000 miles (all sold)
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  • Offline charlie

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    Offline charlie

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    Re: Pyramid hugger
    Reply #2 on: August 16, 2018, 06:35:17 pm
    August 16, 2018, 06:35:17 pm
    Not yet , will get in touch tomorrow..
    Tried the CHAT line , but gave up 😡

    Bob

  • Offline Throbber

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    Offline Throbber

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    Re: Pyramid hugger
    Reply #3 on: August 16, 2018, 09:47:45 pm
    August 16, 2018, 09:47:45 pm
    Hi, same thing happened to me.  I called them up and they sent another, I think they charged about £12 or so. Good customer service but a bit worrying that it happened. Whilst I was waiting for the replacement to arrive, I made myself a ‘temporary’ bracket with some 3mm aluminium I had going spare. That is still going strong so I wonder if the steel version is a little too brittle.

  • Offline charlie

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    Offline charlie

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    Re: Pyramid hugger
    Reply #4 on: August 16, 2018, 10:12:21 pm
    August 16, 2018, 10:12:21 pm
    That's good news , how long did it take for the new bracket to arrive ?
    Thanks Bob

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    Offline Throbber

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    Re: Pyramid hugger
    Reply #5 on: August 16, 2018, 10:17:47 pm
    August 16, 2018, 10:17:47 pm
    Only 2 or 3 days I think, not long.  I made my temporary aluminium version as I use the Crossrunner as my daily commuter.

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    Offline charlie

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    Re: Pyramid hugger
    Reply #6 on: August 16, 2018, 10:24:38 pm
    August 16, 2018, 10:24:38 pm
    Ok thanks

    Bob

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    Offline charlie

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    Re: Pyramid hugger
    Reply #7 on: August 17, 2018, 04:33:06 pm
    August 17, 2018, 04:33:06 pm
    Spoke to a nice fella at pyramid Plastics today , l give him my details etc , and he is going to pop a new bracket in the post.
    Good customer service .
    Some photos of the broken bracket

    Cheers Bob

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    Offline Throbber

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    Re: Pyramid hugger
    Reply #8 on: August 17, 2018, 06:24:07 pm
    August 17, 2018, 06:24:07 pm
    Very similar to what happened to mine.

  • Offline charlie

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    Offline charlie

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    Re: Pyramid hugger
    Reply #9 on: August 17, 2018, 06:43:56 pm
    August 17, 2018, 06:43:56 pm
    Amazing that , obviously it must be a weak point , wonder if they have upgraded the new one

    Cheers Bob

     



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