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Offline charlie

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Pyramid hugger
on: August 16, 2018, 05:31:55 PM
The Pyramid hugger which was fitted just over a year ago has broken . The triangular metal bracket which is bolted onto the hugger and the swinging arm has snapped clean off . Is it possible to buy a new bracket from Pyramid ?

Thanks Bob

Offline Skids

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Re: Pyramid hugger
Reply #1 on: August 16, 2018, 06:29:43 PM
*Originally Posted by charlie [+]
The Pyramid hugger which was fitted just over a year ago has broken . The triangular metal bracket which is bolted onto the hugger and the swinging arm has snapped clean off . Is it possible to buy a new bracket from Pyramid ?

Thanks Bob

Have you contacted them to ask?
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Offline charlie

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Re: Pyramid hugger
Reply #2 on: August 16, 2018, 06:35:17 PM
Not yet , will get in touch tomorrow..
Tried the CHAT line , but gave up 😡

Bob

Offline Throbber

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Re: Pyramid hugger
Reply #3 on: August 16, 2018, 09:47:45 PM
Hi, same thing happened to me.  I called them up and they sent another, I think they charged about £12 or so. Good customer service but a bit worrying that it happened. Whilst I was waiting for the replacement to arrive, I made myself a ‘temporary’ bracket with some 3mm aluminium I had going spare. That is still going strong so I wonder if the steel version is a little too brittle.

Offline charlie

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Re: Pyramid hugger
Reply #4 on: August 16, 2018, 10:12:21 PM
That's good news , how long did it take for the new bracket to arrive ?
Thanks Bob

Offline Throbber

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Re: Pyramid hugger
Reply #5 on: August 16, 2018, 10:17:47 PM
Only 2 or 3 days I think, not long.  I made my temporary aluminium version as I use the Crossrunner as my daily commuter.

Offline charlie

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Re: Pyramid hugger
Reply #6 on: August 16, 2018, 10:24:38 PM
Ok thanks

Bob

Offline charlie

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Re: Pyramid hugger
Reply #7 on: August 17, 2018, 04:33:06 PM
Spoke to a nice fella at pyramid Plastics today , l give him my details etc , and he is going to pop a new bracket in the post.
Good customer service .
Some photos of the broken bracket

Cheers Bob

Offline Throbber

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Re: Pyramid hugger
Reply #8 on: August 17, 2018, 06:24:07 PM
Very similar to what happened to mine.

Offline charlie

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Re: Pyramid hugger
Reply #9 on: August 17, 2018, 06:43:56 PM
Amazing that , obviously it must be a weak point , wonder if they have upgraded the new one

Cheers Bob