Pyramid hugger

[charlie]

The Pyramid hugger which was fitted just over a year ago has broken . The triangular metal bracket which is bolted onto the hugger and the swinging arm has snapped clean off . Is it possible to buy a new bracket from Pyramid ?

Thanks Bob

[Skids]

Originally Posted by charlie

The Pyramid hugger which was fitted just over a year ago has broken . The triangular metal bracket which is bolted onto the hugger and the swinging arm has snapped clean off . Is it possible to buy a new bracket from Pyramid ?

Thanks Bob

Have you contacted them to ask?

[charlie]

Not yet , will get in touch tomorrow..
Tried the CHAT line , but gave up 😡

Bob

[Throbber]

Hi, same thing happened to me.  I called them up and they sent another, I think they charged about £12 or so. Good customer service but a bit worrying that it happened. Whilst I was waiting for the replacement to arrive, I made myself a ‘temporary’ bracket with some 3mm aluminium I had going spare. That is still going strong so I wonder if the steel version is a little too brittle.

[charlie]

That's good news , how long did it take for the new bracket to arrive ?
Thanks Bob

[Throbber]

Only 2 or 3 days I think, not long.  I made my temporary aluminium version as I use the Crossrunner as my daily commuter.

[charlie]

Ok thanks

Bob

[charlie]

Spoke to a nice fella at pyramid Plastics today , l give him my details etc , and he is going to pop a new bracket in the post.
Good customer service .
Some photos of the broken bracket

Cheers Bob

[Throbber]

Very similar to what happened to mine.

[charlie]

Amazing that , obviously it must be a weak point , wonder if they have upgraded the new one

Cheers Bob